Our clients are our priority
Why choose us?
With over 30 years’ experience, we’re an established, award-winning firm with a reputation for delivering excellence in all that we do. We have genuine expertise in all areas of property finance, and this is matched by our passion, integrity, and enthusiasm to work with you.
Everyone at Mortgages for Business understands and champions our company values:
- E: Our Expertise ensures you’ll always get the best advice
- P: Our People are our best asset
- I: Our Integrity keeps us accountable, fair and honest
- C: We put our Clients at the heart of everything we do
At MFB, our clients are at the heart of what we do. We’ve been putting our clients first long before the FCA introduced Treating Customers Fairly (TCF) and Consumer Duty regulations to ensure consumers get products and services that meet their needs and offer fair value. Our brokers are committed to providing all customers with the highest quality of service and are trained to identify when our clients may be vulnerable.
Our expert compliance team constantly works to update and improve our policies and procedures to ensure we stay one step ahead of the regulations and always give the best advice.
How are we improving everyday
As an FCA-regulated firm, it’s our responsibility to identify the signs of customer vulnerability and deliver customer service that responds flexibly to the needs of our customers.
The FCA outlines four key factors to help us identify vulnerable customers:
Poor health: Health conditions or illnesses that affect the ability to carry out day-to-day tasks
Recent negative life events: Major life events, such as bereavement, job loss, or relationship breakdown
Low financial resilience: Low ability to withstand emotional or financial shocks
Low capability: Poor knowledge of financial matters or low confidence in managing money (financial capability) and low capability in other relevant areas, such as literacy or digital skills
Your broker will be able to make you aware of the support available to you. This includes any specialist support services, if applicable.
Talk to an expert
Have all the facts and figures you need to purchase or remortgage your home? Our experts will make the whole process easier for you! Give us a call or choose a convenient time for us to call you. Drop us an email or chat with a human on our live chat.